You can connect multiple devices to one account, with the maximum number dictated by your subscription plan. Here are the main points to consider about this feature:

• Accounts can be accessed on different platforms, irrespective of the original sign-up platform (e.g., Android, iOS, macOS, Windows).
• The quantity of supported devices is contingent on the subscription plan, theoretically allowing an unlimited number of devices per account.
• Users will receive notifications if the connected devices surpass the plan limit, alerting them to remove extra devices upon logging in.
• Each device may be associated with up to two accounts, whether it's a computer or a mobile device.

Absolutely! You have the opportunity to enjoy SurfShark NPV for China at no cost indefinitely through the "Daily Check-in" feature. Each day, you’re provided with 15 minutes of free usage time. Furthermore, you can earn 1 point for every successful referral, which can be redeemed for a 1-day pass. Here are the key points:

• SurfShark NPV for China pledges to provide the "Daily Check-in" feature for free indefinitely.
• New users start with 15 minutes of complimentary usage time, and you can earn an additional 15 minutes by completing the check-in process the next day.
• During the free trial, you are free to use our services without any limits on usage. However, please be aware that server access is limited to locations included in the free plan.
• You can accumulate points by engaging in our referral program, which can then be redeemed for various plans.

Of course! We offer a daily trial period of 15 minutes. To start your trial, please follow these instructions:

1. Download the SurfShark NPV for China application.
2. Create a new account.
3. Press the "Daily Check-In" button on the app's main screen.

Please note that the availability of this free trial may change and could be stopped at any time without prior notice.

SurfShark NPV for China prioritizes user privacy by ensuring that no activity or connection logs are maintained. Additionally, the NPV service refrains from storing any information that might be utilized to monitor particular network activities or behaviors related to an individual user.

You can reach out to us using the following methods:

• Website: http://koolsurf-sharknpv.com
• Email: [email protected]
• QQ: available soon
• Telegram: available soon

You can reach out to us using the following methods:

• Website: http://koolsurf-sharknpv.com
• Email: [email protected]
• QQ: available soon
• Telegram: available soon

The split mode feature in SurfShark NPV for China supports web applications such as Telegram, WhatsApp, and Gmail, which use HTTPS. This mode can adjust the routing for both HTTP (port 80) and HTTPS (port 443), enabling access to the web versions of these applications. However, the app versions may operate on different ports.

To ensure connectivity, the following steps should be taken:

• Select the "Global Mode" option available in the routing configuration.
• Update the proxy settings of the application. For example, here’s how to adjust the proxy settings for the LINE app:
  
  

• If you try to sign in on a new device and surpass the device limit, you'll be directed to the "Unbind Device" page, where you can disconnect any linked devices.
• Alternatively, you can go to "Menu" > "App Settings" > "Device List" to choose and unbind a device you prefer.

It's normal to forget usernames or passwords, and we strive to make recovery as simple as we can. Here are your options:

• If you can't remember your username, please reach out to us and include a screenshot of your payment record.
• If you've forgotten your password, just utilize the "forgot password" function available in the app.

We have observed that some users encounter difficulties in choosing a server after selecting a region.

To make this process easier, we now only show regions. Heibao will automatically connect you to the optimal server within your selected region. Here are the details:

• The location menu will display only regions, but each region encompasses hundreds of servers. When you choose a region, Heibao will automatically connect you to the server that provides the best performance according to your network conditions.
• If you are not satisfied with the server to which you are connected, you can disconnect and then reconnect to the same region to be assigned to a different server.
• You can continue this process until you find a server that fulfills your requirements.

Frequent reasons for network problems include:

• Slow local internet speeds (when not using a NPV)
• Increased user traffic at specific NPV server locations

To address these issues, consider the following approaches:

• Verify your local internet speed by temporarily turning off the NPV
• Experiment with various network connections like WiFi, 4G, or 5G with the NPV disabled to detect any connectivity issues. For instance, if your WiFi connection is unstable, switch to mobile data.
• Disable the NPV, select a different server location, and reconnect
• If you prefer staying connected to the same region, disconnect and reconnect as this may connect you to another server within that area.
• Keep performing these tests until you discover the most appropriate server for your needs.

Global Mode: This option enables NPV for all online activities, which might cause a slowdown for local websites and applications.

Split Mode: In this mode, NPV is utilized only for websites that are restricted due to geographic limitations, such as Google, YouTube, and Netflix, while allowing access to local networks for Chinese sites.

You can modify the routing mode in the App Settings.

If you encounter difficulties accessing specific websites or applications, consider switching to "Global Mode."

Please reach out to us if you require further assistance.

You can accumulate points by referring friends and utilize them to redeem rewards. Here's how it works:

• To start, obtain your "Referral Code" or "Referral Link" by navigating to "Share & Gift" and selecting "Share Now." After that, you can share it with friends or publish it on your social media accounts or blog.
• You will earn 1 point for every friend who successfully makes a referral, which you can trade for a 1-day pass.
• You can check your redeemed plans in the "My Account" section after you have redeemed your points.
• For a referral to count, your referred friend needs to download and begin using the app. If they only download the app without using it, you won’t receive your referral point until they start using it.

There may be occasional delays in processing payments through the gateway. Here are some key points to remember:

• We support various payment methods, such as Alipay, WeChat QR Code Scanning Payment, and UnionPay.
• If you have completed a payment successfully but do not see the corresponding plan in your account right away, please wait about 5 minutes, then log out and log back in.
• If you continue to experience problems after trying the above steps, please take a screenshot of your payment confirmation and contact us for further support.

By configuring an NPV on your Android device, you can ensure that all your activities remain secure. Just connect to one of our numerous NPV servers to change your device's IP address, protect your data on public Wi-Fi connections, and access restricted websites and services.

A NPV creates a virtual network by linking several computers virtually. Initially designed for speed and security, it is now mainly focused on privacy, encryption, and accessing restricted content.